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[Tech Issue] Unknown error when launching the game

Platform, device version and operating system:
Mobile, Sony Xperia, Android 9

Screenshot or image:

What you were expecting to happen, and what actually happened:
When launching the game on mobile, i get this Unknown error. Pressing Retry button starts the game loading.

How often does this happen? When did it begin happening?
Almost every time. Nine times of ten i would say.

Steps to make it happen again
Kill the game and start again. Unknown error appears.

“Unknown error” usually means that it’s having problems getting a signal from either wifi or mobile data.

Hey @Julli-of-North if this is still happening please try the troubleshooting steps here:
https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-