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[Tech Issue] Crash at end of PvP battle

Platform, device version and operating system:
iPad Air 2, iOS 10.3.2

What you were expecting to happen, and what actually happened:
On completion of a PvP battle, I expect the game to continue and offer another. Instead, it crashed.

How often does this happen? When did it begin happening?
Relatively infrequent. A crash with the same stack trace happened on Jan. 6 and again today (Jan. 20).

Steps to make it happen again
Unknown.

Crash report summary:
(I’d like to send you a full report but it exceeds your message character count and your uploads don’t allow anything except images.)

Incident Identifier: 00F76A82-A8FC-449B-AFE3-45891DFC1164
CrashReporter Key: d489c0dfe1fb277e8824fcfea2168f242deffd1b
Hardware Model: iPad5,3
Process: gemsofwar [27360]
Path: /private/var/containers/Bundle/Application/B8D78174-8B83-4E83-A7B4-924EE23B6839/gemsofwar.app/gemsofwar
Identifier: com.505games.gemsofwar
Version: 4700005 (4.7.005)
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.505games.gemsofwar [13439]

Date/Time: 2020-01-20 11:50:01.2241 -0500
Launch Time: 2020-01-20 09:35:08.6726 -0500
OS Version: iPhone OS 10.3.2 (14F89)
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x00000000c49af296
Triggered by Thread: 30

Filtered syslog:
None found

Thread 30 name: UnityPreload
Thread 30 Crashed:
0 libsystem_platform.dylib 0x0000000182abced4 _platform_memmove + 372
1 gemsofwar 0x000000010061e594 0x1000a4000 + 5744020
2 gemsofwar 0x000000010033a314 0x1000a4000 + 2712340
3 gemsofwar 0x00000001004be164 0x1000a4000 + 4301156
4 gemsofwar 0x00000001006abd70 0x1000a4000 + 6323568
5 gemsofwar 0x00000001006d92fc 0x1000a4000 + 6509308
6 gemsofwar 0x00000001006da45c 0x1000a4000 + 6513756
7 gemsofwar 0x00000001006da678 0x1000a4000 + 6514296
8 gemsofwar 0x00000001006148b0 0x1000a4000 + 5703856
9 gemsofwar 0x0000000100398960 0x1000a4000 + 3098976
10 gemsofwar 0x0000000100616a20 0x1000a4000 + 5712416
11 gemsofwar 0x0000000100616824 0x1000a4000 + 5711908
12 gemsofwar 0x00000001006167a0 0x1000a4000 + 5711776
13 gemsofwar 0x000000010065553c 0x1000a4000 + 5969212
14 libsystem_pthread.dylib 0x0000000182ac568c _pthread_body + 240
15 libsystem_pthread.dylib 0x0000000182ac559c _pthread_body + 0
16 libsystem_pthread.dylib 0x0000000182ac2cb4 thread_start + 4

Hey, I’m sorry that happened.

I would suggest trying the troubleshooting in this article here to help your device and the game run smoother:

Definitely see if you can update to the latest version of iOS
As you’re using an old device I’d also recommend force closing all other apps when playing Gems of War, you can do this by double clicking the home button on your iPad and swiping all apps you’re not actively using off the screen.

Please don’t blame the user or platform for crashes that are due to programming errors. When you do that, you make all of us who earn a living through software development look bad. Invalid memory accesses are 100% on the programmer and certainly are bugs.

If someone with knowledge of the code bothered to look at the stack trace, I’m reasonably sure they could determine what the app was doing when it died. Both crashes I’ve seen this month showed the app performing the same function – whatever it may be – so it’s not an environmental problem.

2 Likes

@Sisyphus there’s no blame on any person here. The troubleshooting will help the game run smoother on your device regardless.

If you write ticket you’ll be able to send the full crash log to us, I’m not going to be able to help you effectively enough on the forum, so I’m going to mark this thread as a Tech Issue again, please leave the tag in the title so another Developer doesn’t come in and do double work on the issue.

Here’s the link to create a support ticket:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356