Task Awards not showing up properly (PS4)

*What you were expecting to happen, and what actually happened?

I completed the Stormhelm quest line (I beat Jarl) and leveled up at the same time (hit 59). When I did
a little thing showed up on the right side of the screen that said 30 gems (like I’d completed a task - in fact, I think the task was “level up a kingdom”). I’ve seen this happen before, but for some reason I never actually get the gems to spend in the store. It shows it as an award, but it’s like it never actually happened. It’s pretty frustrating because it seems to always happen with higher gem amounts that are tied to tasks.

What are the steps to make it happen again?

Heck if I know.

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

Unfortunately, no.