[Submit a ticket] I can't access my save account

It literally shows me that the account does not exists, but i have been playing gems of war since 2022.when i log in it’s like a new account not my oId one that i have been playing for 3 years. I still have all my achievements on Google play games. have submitted tickets trying to reach for support, but till now i haven’t heard of anything yet. Does someone know why i can’t acces my save account.

The studio is not open on weekends and we can take 3-5 business days to reply. If you don’t have a reply yet, as it is not Monday, you should get one in the coming days.