[submit a ticket] Game froze then skipped an angel

Platform, device version and operating system:
PS5

Screenshot or image:

What you were expecting to happen, and what actually happened:
Expected game not to skip an angel for no reason.
Actually happened - game froze, then…
…when it loaded, it skipped the angel.
You can see the angel choose your reward screen appear, then vanish.

How often does this happen? When did it begin happening?
Unclear.
It often skips if you hit buttons too fast, which is a known bug you still have not fixed.
But this is the first time I saw it skip without input, other than hitting X once to clear the popup.

Steps to make it happen again
Play explore or delves?
Unclear, since this was a first.