Steam Purchase did not show up in game


#1

I purchased the $4.99 guild hero seals pack on Oct. 6 but did not get credit for it in game. I did get a receipt for purchase from Steam that it was taken from my account.

Transaction ID: 595990131640******
Purchased: Oct 6, 2016 @ 3:06pm
Guild Hero - $4.99

Total $4.99


#2

I had the same thing happen to me a few weeks ago. Submit a ticket to support and they will set it right.


#3

I did submit a ticket to support, didn’t get a reply? Maybe I used the wrong support?


#4

Did you use the ‘Support’ tab at the top of this page?


#5

yes, I did. Should I do another one?


#6

I can only speak on my own experiences, but from past tickets that I’ve submitted it’s taken anywhere from 5 hrs., up to 3 days to get a reply. But each time the situation was rectified.