It’s well over a week now, and the game remains broken.
Why isn’t there any communication? This actually started out quite well, we are back to radio silence mode now that the fix apparently takes even longer than worst predictions. How about some updates? Or even some in-game information that explains to all those players asking on global why they are suddenly getting their face kicked in? Word has it that it’s currently Community Week, I suspect that means the community is supposed to talk to their own hands.
Why isn’t there any indication you are fixing this with highest priority? Send out a daily compensation mail that contains 10 vault keys, along with an apology you are incredibly sorry the game still remains unplayable after such a long time. Players that return each day at least don’t outright uninstall, and it’s not like those key would really matter much after the amount that got handed out unintentionally over the last weekend.
Why isn’t anything done about event reward tiers? The AI essentially gets two moves for every one the player does, locking players out of the rewards they purchased event energy for. Cutting reward thresholds in half for all events should have been done on the very first day, when you realized it would take at least a week to fix your game. This is a server side setting, it can be done within minutes.
Why isn’t there any replacement activity? Players without a high level account are getting steamrolled in just about any game mode. Run a Battlecrasher event that drops 50 writs. Run a vault event that spawns extra gnomes. Run anything that makes players want to farm Explore tier 1. That’s currently the only game mode viable for most of your players, give them some reason to endure a little longer.
Final words, if you even remotely consider sending out 50 gems as “compensation” after this is over, after players have wasted thousands of gems and dozens of hours on game modes that turned out too broken to win, better think again fast. The backlash would be a sight to behold, even not sending out any compensation at all would be a far wiser choice here.