As you’re likely aware, our servers are currently experiencing some strange errors (temporary error, incorrect login, and invalid guild)
These originate with out server provider, and are affecting a number of apps/games, not just Gems of War. Our server provider has been notified, and we’re all yelling at them as loudly as possible to get the problem fixed asap!!!
We’ve put the servers into a temporary maintenance mode while we wait for this to be resolved. Since this outage is a little sporadic, and some people have been able to USE things like Treasure Maps, we don’t want you to lose any of your hard earned loot!
Once the issues are resolved, and we’ve restored service, we’ll be mailing out a little gift to everyone to apologize for the outage.
UPDATE: Our server provider has identified & reproduced the issue, and are currently working on a fix.
UPDATE: No good news yet, unfortunately, except that the server provider has a team working on it (still). I’ll be sticking around to keep everyone posted though, and will turn the servers back on THE MINUTE they get in a fix in place!
UPDATE: We’re still here waiting to turn the servers back on, and it is my understanding from the server provider that they’ll be contacting us with a fix shortly.
UPDATE: We haven’t received the official word from the server provider yet, but it looks to me like everything has started working correctly again. I’m going to give them 10 minutes, and then I’m going to start bringing the servers back online.
FINAL UPDATE: Service is restored. Yay! We’ve stopped login bonuses resetting for a day, and we’ve also doubled up on subscription mailouts for the day, just to ensure nobody misses anything. Thanks for your patience everyone.