Rofl just opened a ticket and this was in the email response


#1

What you were expecting to happen, and what actually happened?
I expected to be able to reference the image/document to read about the possible solution

What are the steps to make it happen again?
I assume if you open a ticket at https://gemsofwar.zendesk.com/hc/en-us/requests/new then they will email you possible solutions that might include something similar.

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

Oh sure, here you go…:slight_smile:

Then below what is shown in the image is what follows (small image, then the rest just cut and pasted):

Then it continues…:slight_smile:
<img src="data:image/png;base64,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

image


#2

Have you tried typing that URL in manually? I find that works for me sometimes.


#3

I have not tried that yet but just as soon as I finish opening more tickets with hopes of them replicating War and Peace via image source I will give that a go.


#4

Rofl indeed! Here’s the article for you anyway:

I’ve located your ticket and taken a look at the backend things that happened when we received it, and nothing seems to have gone wrong. It is likely that the HTML broke. I will follow it up with Zendesk.

FYI, we are experimenting with an automated first responses - it’ll learn what you write in a ticket and try to give you relevant articles. As we work on the help center in updating and improving it it’ll become more accurate.


#5

I work in IBM Support and we have Watson actually doing the exact same thing. It reads the problem description and then searches all known repositories of knowledge and suggests three possible answers. Pretty neat technology for something that is trying to put me out of a job…:slight_smile:


#6

A colleague in a previous job (he was in support but focused on UX and AI) joked that his job is to administrate so well that we don’t need to do our jobs.

I’m really curious about Watson, I’ve heard some good things! We are using similar technology based on machine learning. It’s not as smart, and requires consistent improvement (i.e. its improvement is based on support correcting it). Zendesk, with a lot of wizardry and coding magic, can actually support quite a strong AI - you use can leverage the API with triggers to rather tediously build something that actually deconstructs a message and responds (to a degree).

/ rant over back to work


#7

Holy wall of text. Can you write TLDR version of your post?


#8

Sure thing…

TLDR:
Opened ticket to get my arcanes back. Email back from Zendesk had a broken or malformed image link:
<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAskAAAGhCA to 91k chars

Laughed.


#9

:woman_shrugging: