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Ring of wonder

Hello people bought the Ring of wonder yesterday but it is not active I opened a ticket and the support now wants to have a purchase receipt where can I find something that can help me. Thanks in advance games on ps4

You sure purchase went through?

https://www.playstation.com/en-gb/get-help/help-library/store---transactions/payments---refunds/how-to-check-playstation-store-transactions/#:~:text=Go%20to%20[Settings]%20>%20[,transaction%20to%20view%20the%20details.

Otherwise you got an Email from Sony after purchase.

I have buyed the ring of wonder on 01. 06. 2020 but it is not activ its buyed but never come on my Account. I not amused that you have closed my case. RING OF WONDER is not active. I will never buy things for this game.