Upon logging in after weekly reset, a popup appeared saying that rewards had been sent to my mailbox (intended behavior per patch notes). No mail was received. In the Guild Wars menu there’s a button to claim rewards, but there’s no way to navigate to it using a controller.
Platform, device version and operating system: PS4
How often does this happen? When did it begin happening?
After the most recent patch
Same on xbox
and come on let’s be crazy, we continue to pile up the bugs, the others end of GW, so on Monday at the reset, we no longer had access to any tab, now the tabs have remained accessible, for that it’s very good but no more function is possible, you are truly an exceptional team in your way of working and anticipating things, to believe that every day you think about what new bug you could confront us with. Pull yourself together, react, hire staff, find solutions; all of this is no longer possible. Come on, we’re counting on you, courage to update this game in the coming weeks on all the existing problems. Your boss must take responsibility and put mega urgent actions in place.
Bei Playstation 5 das selbe.
Bitte schafft den GK ab ,niemand möchte mehr GK spielen ,es ist so verbuggt das man gar keine Lust mehr hat.Der alte GK war besser warum diese drastische Änderung!!!???
Die Belohnung kann nicht eingesammelt werden,warum haben wir denn überhaupt gespielt?
Und wo sind die 100%EP Boost sind auch nicht da .
Finde es schade das man jedes Mal ein Ticket schicken muss weil nix funktioniert,sehr schade was mit Gems of war passiert !
en playstation tambien no se puede reclamar
Same here. Playstation.
Same for me on Xbox…shocker!!!
Same here.
I remember the last patch notes said they were letting us have access to GW menu for two days afterwards, to see stats and collect rewards, but if we didn’t collect them they’d be mailed out THEN. So, anyone not able to collect SHOULD get them in 2 days. Hopefully, we haven’t lost any rewards yet, it’s just annoying they added a 2 day wait for them.
But totally agree the number of bugs is insane. Every new update adds more and more, and most don’t seem to get fixed. And the fact it already says we’ve had the rewards sent, when we haven’t, means they didn’t update the guild wars info right either, and it makes it seem like they stole the rewards away from us. Fingers crossed they haven’t.
lo mas probable es que no nos den nada, todabia estoy esperando las recompenzas del ultimo dia de gw pasado , estos tipos estan en la nebulosa , es increible que tengan tantos errores en un juego INDIE , imaginate si tienen que crear un COD o BATT jajajaj , cuando empece a jugar gems of war hace 4 años atras el juego era impecable en este momento es lo opuesto.
And of course, they might not answer for a day or two, since Jeto already mentioned their studio closed dates are happening now and are a bit all over the place. We’ll see if anything happens with this, or if they leave it and forget, then it happens again next war. 
I assume it affected everybody and will be sent to our mail without everybody needing to fill out a ticket…?
Hopefully.
Now that it’s been 48 hours, the rewards are no longer showing in the GWs menu, and no mail was sent out by the system. So it looks like nobody on console received rewards for the last day.
But that’s likely cause no-one has been in the last 2 days.
Yeah, double checked the collected menu in mail, checked the GW menu, no rewards received and wasn’t able to claim them. So apparently we all missed out on our rewards. Hope they give us extra as compensation, because this is unacceptable.
Just made a separate bug report for the rewards not being mailed out, as that seems like a different bug than the button not being able to be selected. Bug report is here if anyone wants to add anything: Rewards not mailed at end of an event - Bug Reports - Gems of War | Forums
As far as the button not being able to be selected, can I ask that as a fix, the collect rewards button gets a hotkey on consoles, so we always have a specific button we can press to claim the rewards, even if we can’t move over to the button? On Playstation, the right trigger is available, so I assume the same would be true for Xbox, and would be ideal for this. Just add it so we can tap that button and claim our rewards immediately, without having to move across to the button and then activate it.
Platform, device version and operating system:
PS5 (and Xbox apparently)
Screenshot or image:
N/A
What you were expecting to happen, and what actually happened:
At the end of an event, if you don’t claim your rewards, they are supposed to be mailed out to you. However, at the end of the recent guild wars event, everyone on console was unable to claim their rewards if they won on the final day, and these rewards have not been mailed out to us. Clearly the guild wars auto-mail system is bugged and needs to be fixed (as well as the button in the rewards menu needing to be fixed as a separate issue).
How often does this happen? When did it begin happening?
Since the last patch.
Steps to make it happen again
Play guild wars, win on the last day, get screwed over by a huge bug.
@Zuul-Emo can you add your actual invite code to your profile, only admin members can see it - it will save me needing to ask for it in future on the forum.
This was posted in another thread. Cross-sharing so it doesn’t get missed by people here. Thanks Jeto.
Also a reminder
Grace Period: For 2 days after a Guild Wars ends, players will be able to collect their Daily War Rewards for the final day, as well as any uncollected personal Guild War rewards. Once the grace period ends, any uncollected rewards will be mailed out like normal.
Rewards would be mailed out from weekly reset tonight, for those who can’t claim them from the Guild Wars event menu.
Does anyone have a screenshot of this pop-up? Cos I don’t recall any new ones being implemented.
Or you shouldn’t get one until the 2 days after the event ends, when the mail is actually sent out.
Also, just cos it was mentioned in the 8.8 patch notes (quote above) but might not be clear.
The daily Victory rewards are mailed out if not collected the following day:
The grace period access being what some players have been unable to interact with. Please comment after reset tonight if your mail is still not in your inbox.