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Rewarded ads sometimes don't play when resuming the app from background

Platform, device version and operating system:
Mobile, Samsung Galaxy A40, Android 10

Screenshot or image:
https://streamable.com/x7xjaz

You can see the button flash when I tap it, and nothing happening in response.

What you were expecting to happen, and what actually happened:
I expected the rewarded ad to play, but nothing happened when I pressed the button.

How often does this happen? When did it begin happening?
I think it started happening with 5.0. It happens to me once in three days, on average (I leave the app in background a lot).

Steps to make it happen again
Leave the app open in background, and return to it after some time, when the wait time for a new ad expired. Try to play the ad as usual, and nothing will happen. The longer the app remains in background, the more likely the issue is to occur, in my experience. Restarting the app allows to play the ad normally.

2 Likes

It sometimes doesn’t work indeed. I randomly experienced this issue since the ads came out (which was before 5.0). Not sure how to reproduce it but restarting the app always works. Happened once this week still.

I have the app open 24/7. I never close it, unless this happens or a new week begins.

iPad pro, iOS 13.6.1 here.

1 Like