I posted about this in the balance and changes thread
No need to submit a ticket, I grabbed your invite code
This screenshot isn’t from my account 
Well then not much I can do to help, unless they have submitted a ticket, if that mail is broken.
Is this going to cause another server roll back? I don’t for see a lot of folks reporting that they were given too many gems in the mail.
Specially if they have been waiting months already just to get what they paid for.
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I’m not sure players would want to get helped with this one. Figuring out whether that mail might be broken sounds like a huge effort, let’s just agree the 60 x 920 gems are perfectly fine. 
Thanks for your involvement, but I didn’t actually ask for help in this post. This matter doesn’t concern me directly. I’m still waiting for a resolution on a different thread, and I wish you just as much energy in seeing this through to the end.
Hello, @Jeto
I’ve seen other players receiving messages saying “2 keys + 920 gems”.
My question is simple:
Will there be a server reset, as there was during the last gems bug?
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there won’t be a server roll back, that happened because of a bug that was player base wide.
If players don’t submit tickets, that is what it is, the devs are looking into the data that pushed the mail out (cos it would only have gone out to a small specific group of players) and go from there.
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This is in the process of being worked on as well, so no further players would be affected. Then chasing up dealing with the excess gems and gem keys.
cross share