Last week, my wife had 6 mails in her mailbox, she clicked her path to glory 1 reward mail, and got an empty blue ERROR box with a SUPPORT button. All she can do is close the game.
When she opened up her game again, and clicked mail, all her mail was gone, except for 2, guild wars weekly reward and guild task.
She never got her paid for path to glory 1 reward.
Support ticket is now open for a week, and not resolved.
This week, THE EXACT SAME THING HAPPENED… She again lost ALL her mails, except for 2: weekly guild wars reward and a guild task rewards mail, that was missing almost all guild task rewards.
Myself, I didn’t even get any mails today, at all???
I only got my weekly guild wars reward and my guild tasks reward email.
I NEVER got:
Gems of war - Path to glory 1
Gems of war - Daily VIP reward
Gems of war - Daily reward
Gems of war - Weekly reward
Gems of war - Daily guild wars victory
So I’m now missing 3 days of path to glory 1 that i paid for…
This is becoming such a mess and burden, that I’m thinking about getting my path of glory money reimbursed and quit playing the game all together.
Everything got finally resolved by support, with a lot of effort, as the mails even kept disappearing while support was sending them.
And as you can read further down the thread, this might be related to opening mails from bottom to top.
So be safe, and don’t do that
@Saltypatra this potential “order of opening messages” sounds exactly like something the support team should test and investigate further. Before big pats on the back are awarded for resending mail and calling it “resolved”.
As it might prevent this type of incident from ever reoccurring in the future.
@Mad_Butch glad everything got sorted for you and your wife.