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(Resolved) Blank screen on startup

Platform, device version and operating system:
Mobile - Android

Screenshot or image:

What you were expecting to happen, and what actually happened:
I start the game and am presented with a blank screen and nothing happens and the game does not load

How often does this happen? When did it begin happening?
This happens every time I try to start the game and it has been happening ever since the last update.

Steps to make it happen again
It happens every time I try to load the game

I have tried clearing the cache which did nothing

If your game is already registered and you have your account info written down then…
I suggest you uninstall the game and redownload it from the app store.
Again, only if you have registered your account already and have access to your user name and password.

1 Like

That seems to have fixed it, Thank You


Hey PaladinCarl, sorry we couldn’t get back to you over the weekend period. I am glad you could get this resolved! Please feel free to reach out again if you need anything.