[Reported] Unable to claim rewards from paid new hero pass

iPhone SE, IOS 15

After purchasing the new hero pass I found that i was unable to claim the rewards from the paid part. I click collect and it just does nothing.

I purchased the pass after reaching level 60 and have been unable to claim anything since. I have restarted the game numerous time, leaving it closed for upwards of a few hours a few times.

If you still have the issue, you should write a ticket. That is the best way to get the attention of someone who can fix this.

Sorry to be a bother, but how would I go about doing that?

This here is what people call “tickets”.


Thanks. Submitted a ticket now so we’ll see


Thank you for letting us know about this issue. The development team has been made aware and are currently investigating the problem so we can get a fix out asap!

OminousGMan - Support Human :male_detective:

1 Like

I’m having same issue