[Reported] The Ps5 Gamepad no longer works with Steam

Bug Reports
1

Hello,

Since update 8.1, the gamepad (Playstation 5) no longer works correctly in the game. After 3 or 4 battles, the game freezes, and even the mouse no longer works.
I restarted the game but the problem returned.

I uninstalled the game, steam and also the controller. But the problem persists.

This problem has appeared since I updated the game.
I’m using Windows 10.

Can you fix this new bug?

2

Hello :slight_smile:

For the development team to investigate this issue further:

  • Please provide your Invite Code
  • Please clarify if this issue is also happening on the Sony/Playstation platform? (Purely just playstation)
  • Please confirm if you are playing the game on PC, with a PS5 controller plugged in?

Please also let me know if this issue is occurring for other platforms?

3

I’ve just sent you my invite code.
Cordialy

4

Hello :slight_smile:

Thank you for the Invite Code.

What kind of battles were you playing? before the game froze

5

No battles required, everything was normal 10 minutes before the game update. After the game update, After 3 battles the game freezes. I am an Xbox controller and use it on a PC

6

Hello :slight_smile:

Thank you for the report. @FanDeHen

Please provide your Invite Code?

Please also try uninstalling and reinstalling Gems of War and let me know if this issue still occurs even after a hard reinstall.

7

Three hours after the update, I tried updating the controller driver, replacing the NS Pro controller, reinstalling the game, and other operations, but it still didn’t work. My friends around me also encountered the same problem… :smiling_face_with_tear:

8

Hello,

Please provide your Invite Code for the development team to investigate further?

9

Hello :slight_smile:

For the investigation, please clarify what kind of battles did you play before the game froze?

Eg. PVP battles, explore…etc

10

I played explore :smiling_face_with_tear:

1 Like
11

8.1.0r65103, Steam + wireless XBox controller, MAISIE_SKWE; softlock on this screen during today’s Faction Assault:

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Can select the rewards and the Continue button with controller or mouse; controller A button or mouse click on a reward shows the reward’s tooltip; controller A button or mouse click on Continue does not work, remains on this screen forever. I had to force-quit the game from Steam.

The victory was counted; on re-entering the faction assault after restarting the room is shown as complete and I was able to finish the run.

1 Like
12

Hello,
I play exploration.
The bug appears when I click on the “continue” button at the end of the fight.
I play with a PS5 controller on Pc (windows 10).
I re-installed the game and the controller. I also re-installed steam. The problem persists.
Cordialy

13

I have the same issue as illustrated by the op after 8.1 update. Softlock on the victory screen. “Continue” button can be chosen but clicking on the button nothing happens.

I play the game on Steam PC (Win 11) and use an Xbox One controller. This only happens when I use the controller. Played 15 battles with the controller (10 in ToD, 5 in PvP), softlocks 3 times. Played about 40 battles with the PC mouse (10 in PvP, 15 in underspire, 15 in dungeon + adventure board), no softlocks at all.

This also doesn’t seem to be a PC side issue. I am in an guild that’s part of an alliance of 5+ guilds and also a member of another 20+ guilds’ Discord. No report of softlock on non-controller Stream or Mobile.

15

Flagged as “trolling”.

2 Likes