Platform, device version and operating system:
Screenshot or image:
No screenshot but hopefully the description is adequate
What you were expecting to happen, and what actually happened:
Expecting to see the “Guild Elite” thing in the guild shop. Only have “Guld Champion” and “Guild Hero.”
How often does this happen? When did it begin happening?
Every time since reset today.
Steps to make it happen again
It is still not there one month later, have uninstalled/reinstalled the game a couple of weeks ago but made no difference.