[reported] Game Crashes or Freezes when Viewing Hero Traits in Battle

Platform, device version and operating system:

Xbox Series X

What you were expecting to happen, and what actually happened:
I expect to be able to examine hero traits and talents in battle. Examining the hero brings the spell to the forefront. Pressing left or right brings the hero traits or portrait to the front respectively. Bringing the traits to the front freezes and / or crashes the game. This happens both with your own hero or an enemy hero.

How often does this happen? When did it begin happening?
Update 9.3

Steps to make it happen again
Play any battle with a hero with a class equipped and examine their traits in battle.

This could cause a lot of losses in Guild Wars.

Edit: It also crashes if you view hero traits on the pre-battle screen.

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My game crashes when examining a weapon spell and then going right to the hero portrait. PS5.

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@Jeto

My game crashed during a journey battle. After coming back, my sigils were down by 1, while miles were still the same. So that counted as a loss.

Since I bought these sigils (T6, Head Start and Mid Week Bonus), my sigil should be refunded immediately.

Also be aware that I’m not willing and able to submit a ticket. But my invite code is in my profile, so feel free to check and send me 1 sigil in the mail.

Thx. VIP 15 and co-leader of a top 3 guild (Xbox) btw …

3 Likes

Same for me also on Xbox SX.

The fact is they dont care about xbox. More than 1 year I cannot use pause/retreat button during a battle! Never fixed despite releasing probably 6 updates during that time. Jeto went completely radio silent about that since probably 6+ months.

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I can Confirm on (NS)!! In mimic battle grrr

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Is it crashing the whole game to your console home screen or is soft locking and everything is unresponsive?

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It crashes the whole game on ps5 and takes to to the report an error with Sony, happens PvP, explore, journey and if you look at opponents hero before going into battle

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Next time it happens to anyone on SONY, and you get the report an error option, can you submit it and let me know here.
We can grab those logs now.

Also, if anyone has a video? I don’t think it’s super necessary, sounds pretty obvious what’s steps are being taken, but I should grab one for the devs if one is available

Team is investigating and it will need a hotfix to resolve, so they have started working on that

Hope it comes out very soon, because everybody who cares about their guild wars battles looks at the other team in pretty much every battle. That’s going to result in a whole lot of lost games for people who don’t know what’s going on.

It is not possible to get a hotfix out, without it going through a process, so it will not get out before GW ends.

Just deliberately triggered it and did the “submit a report”. Couldn’t get a video, as it crashes and you lose any video, but the report had the last 10 seconds or so as a clip, attached.
I can do it again, if you need, but hopefully that should work.

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Appreciated, I’ve grabbed your invite code and let the team know!

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Is it just viewing the hero specifically, or also viewing troops/weapons?

Like this example, the crashing isn’t on the weapon spell, its on the hero portrait?

Not on my PS5 now, but it happened while looking at a weapon (Scaleguard Protector) in my weapon list and then pushing on the right button to look at my hero. Total game crash with report to Sony. I repeated those actions immediately after and the same thing happened. I submitted both reports to Sony. VORLON

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Yep, so again, its hero specific.

As mentioned, we have a hotfix on the way that will resolve this issue

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A post was split to a new topic: [reported] Cliffy error in Explore battles

@Jeto - Happens to me too. Going to the Weapons tab is ok. Selecting and opening up a weapon is ok. Pressing Right, to see my Hero is ok… but as soon as I press Right again to see the Traits… it INSTANTLY crashes. (I did it 5 times FLAWLESSLY, using 5 different weapons) NOTE: DOESN’T happen when looking at Troop Traits.

This is the same issue as what is reported in this thread.