[reported] Game Crashes or Freezes when Viewing Hero Traits in Battle

Platform, device version and operating system:

Xbox Series X

What you were expecting to happen, and what actually happened:
I expect to be able to examine hero traits and talents in battle. Examining the hero brings the spell to the forefront. Pressing left or right brings the hero traits or portrait to the front respectively. Bringing the traits to the front freezes and / or crashes the game. This happens both with your own hero or an enemy hero.

How often does this happen? When did it begin happening?
Update 9.3

Steps to make it happen again
Play any battle with a hero with a class equipped and examine their traits in battle.

This could cause a lot of losses in Guild Wars.

Edit: It also crashes if you view hero traits on the pre-battle screen.

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My game crashes when examining a weapon spell and then going right to the hero portrait. PS5.

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@Jeto

My game crashed during a journey battle. After coming back, my sigils were down by 1, while miles were still the same. So that counted as a loss.

Since I bought these sigils (T6, Head Start and Mid Week Bonus), my sigil should be refunded immediately.

Also be aware that I’m not willing and able to submit a ticket. But my invite code is in my profile, so feel free to check and send me 1 sigil in the mail.

Thx. VIP 15 and co-leader of a top 3 guild (Xbox) btw …

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Same for me also on Xbox SX.

The fact is they dont care about xbox. More than 1 year I cannot use pause/retreat button during a battle! Never fixed despite releasing probably 6 updates during that time. Jeto went completely radio silent about that since probably 6+ months.

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I can Confirm on (NS)!! In mimic battle grrr

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Quality assurance testing at its best. Gotta love the claims they make. I am surprised that they did not change the font again.:rofl:

If flashy effects slow the game down, what is the point exactly? To make the game feel “Newer?” I do not think anyone here in the forums, in group chats, or other places and the many people that I know have EVER complained about how the game “looks.” We just want the game to run faster with seamless transitions from battle-to-battle, with less bugs and problems.

This is not rocket science.

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Most players want a game that plays well and is enjoyable. The way it looks and flashy little details like animating transitions, is not what we care about. At least not to the same degree.
I don’t believe that devs aren’t able to figure that out. Like you say, it’s not rocket science.

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Is it crashing the whole game to your console home screen or is soft locking and everything is unresponsive?

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It crashes the whole game on ps5 and takes to to the report an error with Sony, happens PvP, explore, journey and if you look at opponents hero before going into battle

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Next time it happens to anyone on SONY, and you get the report an error option, can you submit it and let me know here.
We can grab those logs now.

Also, if anyone has a video? I don’t think it’s super necessary, sounds pretty obvious what’s steps are being taken, but I should grab one for the devs if one is available

Team is investigating and it will need a hotfix to resolve, so they have started working on that

Hope it comes out very soon, because everybody who cares about their guild wars battles looks at the other team in pretty much every battle. That’s going to result in a whole lot of lost games for people who don’t know what’s going on.

It is not possible to get a hotfix out, without it going through a process, so it will not get out before GW ends.

Just deliberately triggered it and did the “submit a report”. Couldn’t get a video, as it crashes and you lose any video, but the report had the last 10 seconds or so as a clip, attached.
I can do it again, if you need, but hopefully that should work.

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Appreciated, I’ve grabbed your invite code and let the team know!

1 Like