Platform, device version and operating system:
PC/Mobile
Screenshot or image:
What you were expecting to happen, and what actually happened:
Repeatedly tried to buy the Guild Guardian Boost for 20 silver marks. Game crashed every time.
EDIT: And it’s taking the away the silver marks, without granting anything. Could we maybe at least get the button deactivated fast?
i can confirm - same issue here.
Same issue on Xbox
same issue on pc. I used all my purchase options, but every time an error message pops up, the silver marks are deducted, yet there’s no effect.
Hey Adventurers,
We are currently looking into this issue, and are working to get a fix out.
We will update you once we have more information to share.
Hier das gleiche Problem wir werden keine Wächter kaufen ehe das Problem behoben ist.
Update:
The issue causing the Cliffy Error has been resolved on all platforms. So you can now purchase Guardian Boosts for Guild Wars without any issues.
We are still looking into Guardian Boost purchases made while this was happening, and Guild Activity log.
Will be hard now to get the maximum boost.
I could only buy 3 now because of the cliffy errors I encountered earlier.
And I am not the only one in my guild!
I don’t care about the few silver marks I lost, but I would like to be able to buy 5 boosts!
Hope this gets rectified in time.
Update:
We have a fix for the Guild Activity log coming out at the moment.
Once the rest of the team in the office tomorrow (it’s late night here), we will be looking into the Guardian boosts that were purchased during the period with the error. We are hoping to resolve that before the first day of Daily War begins.
I’ll be following up on this once everyone has started for the day.
We are currently in the process of collating all the players who encountered this error.
The team is aiming to restore all failed Guardian Boost purchases. At the earliest, that will be tonight and at the latest, before the attack phase begins.
We will need to do some tests once we have all the data to ensure the Boosts are being restored correctly.
Once that has been completed, everyone’s Guilds should be updated with the correct total of Guardian Boosts.
The failed Boosts should now been added to Guilds!
Nothing added,I have only 3 purchases,2 lost because error,to my guild count only my 3 purchases,see this
pic.1-it’s now, still only 3 purchases count(128 boosts)
pic2-my correct purchases
pic3-error purchases
pic4-after correct purchases
pic5 before correct purchases and after error purchases.
okay, thanks for the screenshots!
I checked your Guild purchases for everyone in your Guild @Fusnix who bought Guild Boosts and the totals match your first screenshot
lvl 1 - 12
lvl 2 - 7
lvl 3 - 109
Your 4 lvl 3 purchases and 1 lvl 1 purchase, is included in those totals.
In in-game Guild Activity also had a bug at the same time, and while that was fixed, the data shown there was not recovered so I don’t know how visually accurate that Guild Activity is from last night.
Where as the logs in your account data and others in your Guild, shows the purchases made (including the ones that had the error).
Im edit description for images for you👍
@Fusnix I don’t see any missing purchases; your 5 boosts are in your Guild’s total.
It’s ok Jeto, i see where is my mistake.I didn’t notice that one member of our guild only bought 3x boosts even though we agreed on 5 purchases (therefore 128 boosts total) I thought that those were my 3 purchases and the 2 with the error don’t count. If my purchases are counted then everything is ok, thanks @Jeto
