We’ve made a slight change to our Zendesk support center. In order to submit a support request you need to have an account with our Zendesk website.
Why make the change?
We were finding that players would submit multiple requests with different account (making it hard for the support team to tell if it was the same player or multiple players with the same issue), no email (which meant we couldn’t get back to them), or allowed our support to be overrun by spambot requests.
Unfortunately these issues would make it harder for the team to get back to some players which was part of the recent delays in responding that some players may have seen.
So what does this mean?
If you already have an account with our zendesk support website, it means nothing should have changed at all. You just need to continue logging into that and submit tickets via that account.
If you don’t have an account then after you create a ticket through the webform, you will receive an email asking you to verify your email address. Once you have done that then you request will be submitted, and we will be able to get back to you.
Once you have an account you can use it to keep track of any support requests you have submitted, and continue using the same account to submit requests.
You can read up more about submitting a Zendesk ticket here: