I levelled up and received sword of heroes weapon went to look for it and…
Hello @en9nhcet, please contact our support here https://gemsofwar.zendesk.com/hc/en-us so we can help you unlock this weapon.
You have most likely sorted out this issue, but for any who look to this thread for relief: this happened to me as well, but after restarting the game, the weapon appeared in my arsenal.
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Same here. It said I got it, then I didn’t have it. Then I left the game. Later when I played again, I actually had it.
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Same here. Seems it needs a restart for the weapon to show up but I’m good now. (iOS)