Question for the developers. Update 7.2 from 10.2023. Underspire. Bug?

Question for the developers. Update 7.2 from 10.2023. Underspire
 
Right after this update appeared, I opened the entire Underspire. At first, treasure guardian cards were occasionally pulled out of chests. There were even repeats. But starting somewhere from update 7.4 (03.2024), they simply stopped dropping. Every week I clear absolutely the entire Underspire Map, and I've been doing this for a year and a half. Not a single guardian card!
 How can this be?
I am specifically writing here because it seems to me that no one reads the Russian-language forum((
Has anyone encountered something similar?
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We have not made any changes to any of the drop rates, for any troops, in months to years in some areas.

All data is stored on our servers, and not individual accounts - if there was to be an issue with the Underspire troops not being rewarded, then no one would be getting any of them, at all, across the player base. It would not be specific to one player.

They only have a chance to reward a Guardian, on top of only having a chance to even encounter those battles at dead ends.

Every past instance where I follow up on drop rates (mythic troops in chests included), there has been no changes or any issues, and is often due to a run of bad rng luck - which is not helpful or hopeful, but I have yet to be able to confirm any issues.

Мы не вносили никаких изменений в частоту выпадения каких-либо войск в течение нескольких месяцев или даже лет в некоторых областях.

Все данные хранятся на наших серверах, а не в отдельных учетных записях — если бы возникла проблема с отсутствием награды в виде войск Underspire, то никто из игроков не получил бы их вообще. Это не было бы специфично для одного игрока.

У них есть только шанс получить награду в виде Стража, помимо того, что у них есть шанс даже столкнуться с этими сражениями в тупиках.

Во всех прошлых случаях, когда я отслеживал шансы выпадения (включая мифические войска в сундуках), не было никаких изменений или проблем, и часто это было связано с полосой неудач в RNG — что не помогает и не вселяет надежду, но я пока не смог подтвердить какие-либо проблемы.

[Переведено с помощью DeepL

that’s the thing, it looks like the failure occurs when requesting data from the server. maybe awards are lost in the list (the list is not read to the end, for example) and this may be related to the specifics of the account. maybe there is a confrontation with the restrictions imposed on the account.
in any case - thanks for the answer. I think I’ll write you the same thing again in a year))