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[PLEASE CONTACT SUPPORT] Orbs of Ascension missing from inventory

Platform: Andriod Tablet
device version: Samsung Galaxy Tab A (SM-P580)
operating system: Android 8.1.0

Screenshot or image: none

What you were expecting to happen, and what actually happened:
I expect Orbs to show up in inventory after I receive them, but some are missing.

ISSUE DESCRIPTION:
Over the past few weeks, I’ve gotten at least four Orbs of Ascension but only one got registered in my inventory. I’ve seen the issue before but assumed I must be confused and the game must be correct. However, since I thought I noticed blue orbs weren’t showing up in my inventory, I’ve been keeping a written record. I’m missing at least 4 blue orbs, maybe more.

Given how much money I’ve spent on this game, I feel like I’m getting ripped off.
:–(

Blue orbs are the most rare and now I know why I’m not making any progress getting the blue orbs I need. Please fix!!!

**How often does this happen?
I’ve noticed it 3 times in the past 2 weeks. I got 3 orbs of ascension but only one showed up in my inventory.

When did it begin happening?
I noticed it at least a month ago. It’s probably been happening longer though given that my inventory isn’t matching.
**

Steps to make it happen again
So far it’s intermittent.

I would suggest sending a support ticket here: Submit a request – Gems of War Support

“Missing rewards or game content” category.

1 Like

Please contact our support. We can investigate this for you to ensure you are getting the correct rewards.

Will do. Thanks :slight_smile: