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[PLEASE CONTACT SUPPORT] Orbs of Ascension missing from inventory

Platform: Andriod Tablet
device version: Samsung Galaxy Tab A (SM-P580)
operating system: Android 8.1.0

Screenshot or image: none

What you were expecting to happen, and what actually happened:
I expect Orbs to show up in inventory after I receive them, but some are missing.

Over the past few weeks, I’ve gotten at least four Orbs of Ascension but only one got registered in my inventory. I’ve seen the issue before but assumed I must be confused and the game must be correct. However, since I thought I noticed blue orbs weren’t showing up in my inventory, I’ve been keeping a written record. I’m missing at least 4 blue orbs, maybe more.

Given how much money I’ve spent on this game, I feel like I’m getting ripped off.

Blue orbs are the most rare and now I know why I’m not making any progress getting the blue orbs I need. Please fix!!!

**How often does this happen?
I’ve noticed it 3 times in the past 2 weeks. I got 3 orbs of ascension but only one showed up in my inventory.

When did it begin happening?
I noticed it at least a month ago. It’s probably been happening longer though given that my inventory isn’t matching.

Steps to make it happen again
So far it’s intermittent.

I would suggest sending a support ticket here: Submit a request – Gems of War Support

“Missing rewards or game content” category.

1 Like

Please contact our support. We can investigate this for you to ensure you are getting the correct rewards.

Will do. Thanks :slight_smile: