I have been a loyal and devoted player of Gems of War for a long time. Over the months and years, I have bought almost every campaign, season pass, and PvP ticket. I have always been happy to financially support this game because it brought me joy.
However, the current regional pricing for the Ukrainian shop has become completely unrealistic and unfair.
As you can see in the attached screenshot, an offer meant to cost $10 USD is priced at 529.99 UAH in our shop. Meanwhile, the actual, official bank exchange rate is around 44.37 UAH per $1 USD. This means Ukrainian players are being overcharged by nearly 20% compared to the global standard.
For those of us living in Ukraine under constant shelling and the terrifying realities of war, this game is not just simple entertainment. It is a vital escape, a brief window of peace where we can take a break from the daily horrors around us. Seeing the prices artificially inflated under these circumstances feels deeply discouraging, almost like an insult to a community going through an incredibly difficult time.
Due to this broken currency conversion, I categorically refuse to spend even a single cent on the game anymore. I will not make any further purchases until the exchange rate for Ukraine is adjusted to match reality.
Please, look into this pricing issue and make the exchange rate fair for Ukrainian players. We want to support you, but it must be mutual.
We had announced that there would be price changes coming for XBOX and Android a little while ago and then sharing updates as I got word that those changes ended up being delayed
I can chase up with the team if those are the intended new prices, or if there was an issue with updating them.
But checking the USD value of that new (530 UAH is around $11.90 USD) it does not seem to be well beyond what was expected. At the moment, I do not think this new price is a bug, but I will confirm.
Some regions saw less than a 5% increase, and then some regions saw above a 15% increase.
Same price on Steam - $10.I want to emphasize that the price on Android changed very recently, not in 2024. Your explanation does not satisfy players from Ukraine at all.
