Not getting extra turn after 4 match of skulls

Platform, device version and operating system: PC/Mobile

Screenshot or image: I don’t have one

What you were expecting to happen, and what actually happened:

I made a 4 match on skulls and did not get an extra turn playing PVP. I made a 5 match with skulls (while frozen) using a class that had cleanse (Priest) - I WAS NOT STUNNED - and I did not cleanse nor get my extra turn.

How often does this happen? When did it begin happening?
Today is the first day I’ve noticed it.

Steps to make it happen again
I hope this stops happening… especially before guild wars next week.


This has also been posted and dev replied on this thread [NOT FIXED IN 6.0] (sometimes) No extra turn when special gems are matched in 5 match