[Not a bug] Delve sigils disappearing

[Fourdottwoone]

@Bramble

Although they can ‘saved’ temporarily, (eg. if you would prefer to play delves later) they are not intended to be saved for long periods of time, such as a year. (Extreme example)

As the intended save usage is more like ‘until the weekend’ when you have time to play the recent Delve Attempts, we cannot guarantee that they can be stored infinitely. And if they are left unused for a month and still work, that’s great! (Just again, please keep in mind we cannot guarantee long term storage)

Actually, the intended save usage doesn’t seem to impose any time constraints, at least as far as officially communicated in the patch notes:

@Sirrian

• Delves are a series of battles in a Lair, typically 3-9 battles depending on the player’s choices for a short or long experience
• Players do not need to complete all Delve battles in one sitting (allowing players to take a break in the middle of a Delve and come back to finish it later)

Reading between the lines, someone messed up the entire information stored in the database about ongoing runs, possibly by changing something without proper testing. And the damage was so extensive that it’s been deemed easier to just drop them all and claim players have been using the banking feature incorrectly the past five and a half years. Main question is, how is this going to get compensated? It’s not just about sigils, players often park deep delve runs this way, which involves an extra entrance fee.