No awards for Event (soul)


#1

What you were expecting to happen, and what actually happened?

I have not received an award for 50 points - 1250 soul. I have had 500 souls and to achieve 50 points Number of the soul is not changed

What are the steps to make it happen again?

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

unfortunately I do not have screenshots or video

Sorry for my English, the text is written in on Google Translate


#2

HI Vistino,

There was an error with that reward earlier today (fixed now I believe).
If you (or anyone else reading this) missed out on rewards, contact our support at https://gemsofwar.zendesk.com/hc/en-us/requests/new and we’ll make sure you get your Souls!


#3

thank you, I sent a request


#4

Just collected the reward now, doesn’t seem to be fixed yet. At least it didn’t pop up the souls like it does for other rewards collected.