Mobile and pc loading issue

IMD_RAY · July 31, 2018, 4:19am

What you were expecting to happen, and what actually happened?

What are the steps to make it happen again?

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

Currently was playing then kicked by server error now game is not loading on multiple devices. i was able to link account on my other phone but still only get to loading assets never stops loading. I tried on steam and only get to loading spinner. I would assume its servers are down but i look at status page and it shows ok?

Neight · July 31, 2018, 4:20am

My whole guild is experiencing the same problem on both Steam and mobile.

Ozball · July 31, 2018, 4:20am

We’re aware of this issue and are looking into it.

IMD_RAY · July 31, 2018, 4:23am

Aye Captain thanks for the update

Ozball · July 31, 2018, 4:24am

Should be up and running again.

Cyrup · July 31, 2018, 4:28am

Beat me too it!

IMD_RAY · July 31, 2018, 4:30am

i play to much but i’m still getting infinite loading on mobile devices.

Cyrup · July 31, 2018, 4:35am

Please ensure you’ve completely force quit the game (not just minimised) and opened it again and it should work. Let me know your platform and I can provide some instructions

zubba · July 31, 2018, 4:37am

Same situation. Can’t connect on Android Oreo. Completely closed the game

IMD_RAY · July 31, 2018, 4:39am

i reboot phone still loading assets about 3/4 bar. Also steam with unlinked account because of fresh install on laptop is just getting spinning wheel.

zubba · July 31, 2018, 4:41am

Now it works

Cyrup · July 31, 2018, 4:42am

We’re noticing some other minor issues, if you continue having problems check back in 20 or so minutes

I will keep you updated!

Cyrup · July 31, 2018, 4:55am

@IMD_RAY How is it now?

IMD_RAY · July 31, 2018, 5:01am

it wasnt at first tried multiple times i had to delete app and reinstall and relink account. Then it work Cheers.

razong · July 31, 2018, 8:58am

Still doesn’t work. It is stuck at the loading screen roughly in the middle of the progress bar.
(tried everything except reinstalling)

Theicla · July 31, 2018, 11:46am

I am on my iPad Mini 3 and today, 7 hours later, I still couldn’t enter the game from the loading screen.

The white progress bar filled completely to the end of the “Loading Assets” screen but then it just sat there spinning for minutes until I force quit.

I had to delete and reinstall GoW to fix the issue.

Razzagor · July 31, 2018, 12:22pm

The game keeps doing infinite loading and requiring constants restarts even if you are not playing for too long.
It’s a really obnoxious situation with timely events like Pet Rescues:

Duskraider72 · July 31, 2018, 12:43pm

I have not been able to load the game at all today. My wife who also plays using ios has no issues at all . We both have the same phones. Getting a little frustrated

Finally back in the game yay

Heather · July 31, 2018, 2:11pm

Really REALLY trying to avoid reinstalling. My WiFi isn’t the best so that should take about oh…all day🙄

EDIT: Reinstall did fix the problem, but what a hassle.

Tatooie · July 31, 2018, 2:15pm

I have been unable to load the game all morning long. It gets to the final point and just keeps spinning. Any idea when this will be fixed? I would prefer not to reinstall the game another time.