Missing PvP premium pass rewards

Platform, device version and operating system: ios

Screenshot or image:

What you were expecting to happen, and what actually happened:

I decided to upgrade to the paid pvp pass today. After spending the money, I expected to unlock and receive all of the locked/paid rewards in the pass.

Instead, what happened was I only received the final reward (5 major chaos orbs) and absolutely none of burning marks, immortal souls or monolith sigils.

I did also submit a ticket.

How often does this happen? When did it begin happening?
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First time this has happened to me with the pvp pass.*

Steps to make it happen again
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Who knows? But after the fiasco with the library pass, its starting to feel like the step(s) to not get what you paid for are simply, attempt to buy something.*