What you were expecting to happen, and what actually happened:
I wanted to change the difficulty in Explore and Challenge.
How often does this happen? When did it begin happening?
With the biggest uodate last year, I cannot recall the version. This is when game got new menu. I was recently watching YouTube videos and saw that people have the difficulty option for Explore and Challenges. Q
Steps to make it happen again
Navigate to Explore or Challenge screen and search for Difficulty section.
Not sure how quick usually support replies since Iām new. Apologies for being pushy.
Since I saw in YouTube different strategies I want to play using different DIFFICULTY.
I reinstalled the game and it is the same, no DIFFICULTY section.
At the support - check my invite code ISIDRO_29. I donāt want to quit the game but if Iām getting different content and have to spend ages to catch up with others, this is not feasible.
@Perfectford If you are a brand new player its possible the Difficulty option is disabled until you reach a certain level. The developers found new players would change it and find the game completely impossible to win and quit playing forever. I kind of recall something like this being implemented a few years ago. If Iām mistaken the Developers will be getting into the office in a few hours.
Iām actually not a new player - level 1015 and VIP 8. Just recently started to show more interest in different strategies and saw the forum and videos.
I will wait for the developers and see the verdict.
āSupportā is a small team of people in Australia, so they donāt tend to show up until ~4 PM Sunday in many US time zones, and by about midnight Thursday theyāve clocked out.
I was checking the Arena and seems the menu is missing from there as well.
It says my difficulty level is N/A and I get to fight with troops with 15 heath vs. ones with 50 heath.
Iām also on PC but I have difficulty setting (and working one, too; checked it just seconds ago) both in Explore and Arena, so this doesnāt seem to be a huge global bug, but something, reading posts above, doesnāt sound right, for sure.
This is a bug the team is aware of - itās a bit of a complicated one so no resolution at this stage. Please send me your invite code (or post it) and I will fix this for you @Perfectford
Nevermind, just found it in the above post. I will address your ticket with a response when this is fixed for you. Otherwise, your case has been added to the main report.
For the last point I didnāt know Iām missing it. Again when watching videos I saw people have it. The second and third point I reported separately.
Also, last night I removed the game from my phone and installed again. With a new char all above was working. The moment I linked my account (before the fix) the points above didnāt work.
Tested to link my account on a second Android device - again, only my char was affected.
Thank you again for thr help. All is working fine now.
Hi @Cyrup,
I canāt recall exactly, I see email confirmation request from Feb 2017. I do recall playing at that time and gave it a break for few months around Q4 2017. I came back to the game somewhere mid 2018.
Currently catching up on stuff.
