Mana not being awarded


#1

Platform, device version and operating system
PC (Intel NUC), Windows 10.

Screenshot or image
Not available. I don’t have video software to record the event.

What you were expecting to happen, and what actually happened
After doing a match, I expected the mana count of my player to increase. Instead, it stayed the same. The player wasn’t silenced or have any other effect on him, and the mana color was unique to the player. The mana animation showed that the player received the mana and it didn’t go to any other player.

How often does this happen? When did it begin happening?
This happens very frequently. I notice it at least once every 2 or 3 games. It may be more often because I don’t always look at the player’s mana when playing.

Steps to make it happen again
I don’t know how to make it happen. It appears to happen randomly.


#2

Hey @Jorick

Sorry for taking a while to respond.

Can you please tell me which game mode you’ve noticed this in?
Also which troops are on your team and which are on the enemy team when this happened?

Did you make a 3 gem, 4 or 5 gem match? Or was it a cascade?
Were they coloured gems you were matching or were they doomskulls and the mana didn’t come from the exploded coloured Gems?


#3

Ah, found it! This thread/post/OP was the main reason for my making an account here at all. To save time and retyping:

“There’s a whole slew of bug/glitches/inconsistency issues I have with this game, bugs/glitches that have been incrementally getting worse over the last 8-10 weeks approx. However, the AI (randomly and conveniently) getting extra turns on 3 gem matches tends to be one of the more infuriating. Another being when mana (again, randomly and conveniently) is not allocated at all when matched, be it 3, 4 or 5 gems.”

In the interests of brevity, game mode, team set-up, etc, etc appears to be irrelevant. This underhanded crap happens everywhere in GoW.


#4

It happen aswell on normal 3 gem matches, no skulls, cascadea or w/e else involved.

While in the “mess” of normal gameplay you tend to miss it when doing slow and hard stuff where every move count (high lvl delve or tower x example) you notice it and it’s extremely annoying being at 1 mana away and instead of filling your troop you pass turn for nothing.

Dont happen so often (thx god) so hard say how to replicate, just play a lot slowly without exploding or anything.


#5

Hey,

Thanks for letting us know you’re also having this issue.
Unfortunately, we’re having trouble reproducing it and it’s hard to fix something if we can’t test what’s causing it.

If you do experience this issue please provide as much information as possible and a screenshot immediately after it happens:

Can you please tell me which game mode you’ve noticed this in?
Also which troops are on your team and which are on the enemy team when this happened?
Which banner were you using?

Did you make a 3 gem, 4 or 5 gem match? Or was it a cascade?
Were they coloured gems you were matching or were they doomskulls and the mana didn’t come from the exploded coloured Gems?

If anyone can get this to happen consistently, a video of it happening would be extremely helpful.


#6

Heila

Problem is i got trouble too reproducing it, on normal gameplay i would never notice (X4 speed and usually i use either a doomskull team or bronzelock one, both of them make a lot of “mess”).

Mostly seen this doing delve but as said it’s rare and no clue how to make it happen, however am talking about normal 3 or maybe 4 gems matches, without explosions, cascades or doomskulls involved (as said before i wouldt notice due the speed if happen during those).

It is anyway rare enough to be far from being gamebreaking even tho ofc it’s kinda annoying when it happen :stuck_out_tongue:


#7

Understood, even if it’s rare, it’s very annoying if it’s happening. If it happens again and you can give us more information that will be very helpful, thanks! We’ll keep an eye out for it either way.


#8

It’s genuinely laughable watching tone-deaf damage control, especially from developers. The repeated, almost disingenuous nature of the “Really? When does this happen?” pablum despite the fact that post #3 already answers the question.

All followed up by the stock “We won’t reproduce it 'cos if it’s random, we have an ‘out’, but do let us know if it happens again.”

Lmao!


#9

@GarbageOfWar Post #3 didn’t answer the question of every situation the player had experienced it in, also when more than 1 player replies about having the same bug, we need to ask the same questions of all of them and they may have different experiences and therefore answers.

If I need clarification on something, I ask for clarification, even if a question seems silly - I need the answer to do my job.

If you’re not contributing to helping us solve a bug, please don’t reply to a bug thread as it just adds noise when we have developers coming here to look for specific information.


#10

This bug is game breaking, every match i play in quest, explore, challange (havnt looked in the other modes)
this happans multiple times.

This is kind of the core feature of the game and it dosnt work.
This might be related to not reciving items from daily quests, wich i experienced the first days that i played the game.

If you wish to recreate it, go play a game and keep track of your mana and mana income…

Created acc. just for this bug as some one else upp the topic did.


#11

It doesn’t happen for me, I’d be quite surprised if a lot of players experience this multiple times each match. Since you can reproduce this reliably, would it be possible that you record a match and share the video? It would probably help the devs a lot in isolating this issue.


#12

i dont have the equipment for that


#13

Sadly, after my husband told me about this, I notice that this happens very often and with almost every team I play. It’s pretty annoying, especially with harder opponents.


#14

One of the more truly annoying aspects of this crap is that (certainly in my case) more time is spent double-checking / auditing every gem match and/or having to take steps to cater for the contingency. It kills any enjoyment of an already hobbled game.

As for “Sadly, after my husband told me about this, I notice that this happens very often…”, unfortunately don’t expect it to be fixed any time soon / at all. This bs has been going on for a long while now and the default ‘damage-control’ responses are the same token timewasting ‘filler’; nothing more, nothing less.


#15

If people are seeing this often, please find some way to record your screen. It’ll be much easier for the devs to track down the issue if there is video.


#16

Rather than putting the onus on the players to do the developer’s job for them, the relevant QA should be doing the legwork themselves.


#17

The number of people using this game daily far outstrips the number of games any QA department can be expected to manually play. Or if there is an edge case that only pops up when the game experienced a certain glitch in a particular architecture, it may not have occurred when QA tested. Regardless of all the other QA apologism I’m doing, a video lets the devs definitively say “this is intended behavior” vs “there is something we need to investigate”.


#18

“Apologism” is right; emphasis on the gism given the source. As stated/predicted in a previous post, “we have an out”.