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Lost sigil due to the error

Xbox1

Error 502 popped up at the beginning of the Raid Boss battle and I lost a sigil.
It happened once so far.

Hey, I’m sorry you had this issue.

If you contact support we can help you with your missing sigil

Hello Kafka,
I submitted the ticket but it says “solved”. Can you take a look at my account and see what’s going on?
The ticket # 62375.

Thank you.

Hello Kafka,

I wanted to follow up and see if you are still working on my ticket.
Thanks.