Lost 2 GW battles because of connection issues

Platform, device version and operating system:

Mobile, Samsung Galaxy S8+, android

Screenshot or image:

No relevant screenshot available

What you were expecting to happen, and what actually happened:

What i expectected to happen: my two won GW battles being reguatered as a win.

What actualky happebed: two won battkes got registered as a loss. To specify what happened - unstable connection, probably to do with a networks which uses wifi extenders, the connection was unstable. Battle loads I play and win but the screen keeps on loading. Connection is lost but device still has connection with normal websites. Only solution is a forced reset which results in a loss.

How often does this happen? When did it begin happening?

Twice on 15 February 2019 during the 4th battke day of GW

Steps to make it happen again

Possibility to save game data offline to be able to synchronize later with a good and stabke connection (a off line playing mode)

Hey @FL1701, sorry this happened!

Did you receive any errors when you played, and if so, exactly what did they say? How long was the game open for before the issue? I have sent some compensation to your in-game mail but unfortunately I can’t reimburse you for guild wars points, I’m sorry :frowning:

On your device please ensure Background app refresh is set to enabled. To do this go to Settings > Data Usage > Mobile data usage > Gems of War > ensure “background app refresh” is enabled.