Level 208 Account: Dungeon & Treasure Hunt Hard-Locked

Platform, device version and operating system: Android 15, 9.1.0r80476

Invite Code: HONZIFICATOR_UKSY

Screenshot or image:

What you were expecting to happen, and what actually happened:
As a Level 208 player, I expected the Dungeon and Treasure Hunt to be unlocked via the Library system (Milestones 36 and 190). Instead, both features are hard-locked with a “Requires World Quest Completion” error message, even though all prerequisites have been met.

  1. The Dungeon and Treasure Hunt say they require a World Quest.
  2. The “World Quest” menu in the Games tab is completely empty.
  3. I have already finished the main questlines for Drifting Sands, Suncrest, and Shentang.
  4. The Library shows my level 36 milestone as “Collected,” but the feature did not unlock.

I clicked whatever I thought of, restarted client, phone, settings, assets, nothing budged.

How often does this happen? When did it begin happening?

It never unlocked, and it keeps not being unlocked. I thought progressing further on the map would help, but it remains. I’m missing out on resources every day.

Steps to make it happen again

  1. Open the “Games” menu from the World Map.
  2. Attempt to select “Dungeon” or “Treasure Hunt.”
  3. Observe the “Requires World Quest Completion” error.
  4. Click the “World Quest” button at the bottom of the menu; observe that the menu is empty with no available quests.
  5. Check the Library; observe that the Level 36 reward is marked as claimed but the mode remains locked.

it won’t let me upload screenshots, but I have them and happy to provide them if you give me guidance on how