TLDR; Everything is a maybe and nothing is scheduled until we tell you if it’s accepted or rejected and give you a date - if you have no communication about the feedback assume there’s no answer and no date scheduled - this doesn’t mean we will be able to give you a yes/no answer or an eta if we just make the time to reply - the reply will be “we’ll consider it and we have no current plans” - this is not a yes or no, it’s an acknowledgement - we’re not going to spam every thread with this answer - you all hate it when we give the same answer over and over and it will take time away from other things we need to handle (like answering feedback and bug reports that do have solid answers).
Answers generally are given to an “audience” not 1:1 - and only for the biggest feedback points, we don’t have the time or capacity as humans to answer every piece of feedback we receive as there is A LOT.
@Elfin Sure we’ll look at trying to give a bit more notice in future for the beta sign ups!
Long version
We can take a little feedback on our social media but as I understand it you post your feedback there every day so were directed to come here to the forum which is the best place to have feedback discussions.
We simply cannot have 1:1 conversations about game feedback, so you will often get directed to the forum here to discuss it in a group so we only have to answer once.
When we have info on what feedback will be used and when we share it.
We were quite active in the UI discussion board here on the forum which is officially where we reply to feedback, even though we collect it from all platforms.
Our development schedule is scheduled months in advance, and we start work on the next-next update before the next update has even been released, which is why often feedback won’t be addressed immediately in the next update as it may already be about to get submitted to the stores for approval - live service games and especially Gems of War operates at a crazy pace and there’s no getting off this train
Basically, if I know, you know. Things can change quickly, so first of all I make sure of all the details and make sure as much as reasonably possible the plans won’t change before we make an announcement or post about it. We try to acknowledge that we’ve seen the big feedback points - we can’t do this for all feedback posts - it’s not feasible to answer every post.
We receive a LOT of feedback every day from all our communication platforms. We can’t possibly implement all of it or reply to all of it but we also don’t say no to half of it. If there’s no yes, and no no answer, it means we’re actually going to consider it but we don’t have a clear answer for you and we don’t have anything scheduled for it. I know you want answers, but in the amount of stuff waves vaguely in every direction sometimes there is no clear answer.
If you don’t receive an answer to feedback and you’ve checked the forum for dev posts about it and found nothing, you can assume the answer is a solid maybe - with no plans in place or ETA. But we’re only human and we literally can’t respond to every post everywhere about everything and a lot of the feedback is reposts because the person didn’t know it had already been suggested or answered. Much like you didn’t know we’d replied to the UI feedback with what we were doing and when. We don’t expect anyone to be all seeing and all knowing (if you are that’s super cool and we’d like to hire you), I guess just try to see what discussions are going on in the feedback section here if you’re super keen and keep an eye on all the news.
Hopefully this helped? I feel like I’ve just given you a brick wall to run into.
Totally open to improving comms but we literally cannot reply to all feedback all the time everywhere. I’ve spent time writing this reply already not doing bug reports or actually posting more feedback to the team - everything has a time cost and every time we do anything, something else loses that time. We cannot infinitely hire more staff - that’s not how business works even if we are called Infinity Plus Two