Hey @Dwuemka this is a separate issue (as you’ve mentioned) which we’re also looking into, sorry for the mix up in the other thread. I’ve split your posts out from the other issue’s thread into a new one so we can keep them separate.
We’re currently looking into whether this is caused by a memory usage issue on some devices.
If I could get you to send me some additional information, we’ll check to see if your issue matches up with that theory as well or not. We’re trying to confirm by gathering this information from a number of players as well as checking for errors on the affected accounts from the back end.
You can post the information in this thread, DM me this information on the forum or send a support ticket, whichever is most convenient for you.
- Invite code:
- Device model
- Android version
Screenshots:
- Open Gems of War and play until this error occurs
- Keeping the game open in the background (don’t fully exit the game), open your device’s settings app
- Select the option that says “Device Maintenance” or “Device care” (if these options aren’t available to you, we’ll need to get you to turn developer mode on so let me know)
- Select “Memory”
- Take a screenshot of the top of the list of apps that appear, please try to include the app with the most memory used and also Gems of War