[known issue] Les iphones ne se connectent plus

[Agathe.1]

ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT
Also, read the Known Issues article first to make sure this isn’t a known issue

Platform:
REPLACE THIS TEXT WITH YOUR PLATFORM.

Video or screenshots:
REPLACE THIS TEXT WITH YOUR SCREENSHOTS/VIDEO

What you were expecting to happen, and what actually happened:
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lost once in the Arena, I then exit to the World Map, select Broken Spire on the Map and enter Arena. The Broken Spire’s quest is lost instead.

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode, or after a specific spell is cast?

ENSURE YOUR INVITE CODE IS IN YOUR PROFILE & IS CORRECT:stop_signal arretez de dure que c’est nous cest votre plateforme qui fournit pas vous etes mieux de reparer ce bug avant la guerre des guildes

[Jeto]

If you are getting stuck in the loading screen, we have shared information in our known issues article and certainly have not implied that it is a fault on the player side. We are actively investigating the cause of this issue.

Si vous restez bloqué sur l’écran de chargement, nous avons fourni des informations à ce sujet dans notre article consacré aux problèmes connus et nous n’avons en aucun cas laissé entendre qu’il s’agissait d’un problème du côté du joueur. Nous menons actuellement une enquête pour déterminer la cause de ce problème.

Known Issues

@Jeto

Just as a small update, the team is actively investigating what has caused this issue for users where the game gets stuck in the loading screen.

I’ve grabbed a few accounts to pass onto the team, as well as some of their crash logs, so hopefully the cause is found.

Currently, there isn’t anything else we in support can suggest other than reinstalling as a current work around, it’s annoying but at least it’s not a total lock out.

Once I get any news, I’ll update here and the known issues article. You don’t need to submit a ticket or leave a comment if you are experiencing this issue, but reach out with a ticket if you need help recovering your account again after reinstalling.