I’m not sure what exactly you mean by refund consulting, but if this is about requesting refunds from Gems of War Support our policy is to correct issues with missing purchases, or in the case of a technical issue with a purchase we can offer an exchange.
If neither of these are options, or if the customer wants the actual refund, then our policy is to direct the customer to the store they made the purchase from and we include the link to the store’s support page to help make it easier.