Hey Guys,
I wanted to jump in here and discuss a few things about this issue from our side:
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The data passed back from server to client isn’t entirely reliable as “truth”, since in many cases it is simply data created for the client to display, and not the actual data used by the server.
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In the case of the Event Chests & Yasmine, even though the data passed back indicated there may have been a problem a couple of weeks ago, we suspect the server was behaving correctly. This week, some of our problems (e.g. the current misrepresentation of Guild Wars being about to start, and the Pharos-Ra issue) were partially caused by the preparations for the 3.4 update, as we are running 2 versions of the game simultaneously on the same servers during testing/submission.
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Even if there was a problem a couple of weeks ago, and we wanted to provide accurate compensation for it, our detailed logs are not complete back that far. In other words, we can accurately compensate for the Pharos-Ra issue this week, because we can see exactly what everybody spent. We can’t see far enough back in sufficient detail, to compensate for old issues.
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Because there has been some confusion about this, we’ll be taking steps to alter the way players receive data like this in the future (no details on that yet, we’re still planning), but in the mean time, because we hate to see the confusion and uncertainty amongst our players, we’ll be issuing some global compensation for everybody in the next 24 hours.