20th July - just to note opening glory keys/chests - Got the shut down again (Black Screen) - not sure if this helps
Any Nintendo Users keep getting this BS?
‘The software was closed because an error occurred.’ (Black screen).
Keeps happening (screams).. I do have 2 Switches BUT always quit the game and close them down. (Basically I have 1 switch at home and 1 I travel with).
This error has only been happening over the last 2-3 months or so.
Happened during Guild Wars last month (so that went as a loss) and has happened again today during Guild Wars!!!.
(Same error generally happens while playing any event).
With this Switch (1 year old) I have actually factory reset it and reinstalled GOW etc incase there were any data missing.
I did submit a ticket recently but didn’t really get a proper response as such regarding this particular error (I did get responses on the other issues of course).
Its getting to the stage where I am seriously considering quitting my switch account - something I definitely don’t want to do due to the time and money invested in this game.
*** Just seen in guild chat, happened with my guild colleague yesterday Flonne, both of us are in Cowboys from Hell if any data can be looked at please.
Playing the game, nothing else ie, matching gems, or casting troops, its happening with a few of our other players, even happens if i leave it on Autoplay Explore 12. (And obviously now 16).
Does this happen reliably enough to capture video of it (in this case externally, e.g. using a phone)?
There is a known issue about (mostly) the game crashing when viewing any Hero’s in-battle card (which unfortunately will require a clientside update to fix – they sent out a mail with +20 Gems to mention it), but in my experience this at least does not interfere with casting spells.
If you are getting this in all different areas of the game
As for your ticket, the CLIFFY error was addressed because we know the cause of it. There wasn’t enough information about this happening to be able to offer any solutions, as you mentioned, this happens across various game modes.
What model switch is it? And what version of software is it running?
I have the original Nintendo Switch and The Nintendo Switch Lite. Software version 9.3.0.000
The 3 photos attached, the score of 4/0 is where all 4 separate players from our guild have had the same issue this is why I have posted here to see if any other switch users have the same problem. (I was already for purchasing a new switch at one point).
I know in the Nintendo Community we don’t have many switch players left but we certainly dont want to loose more.
And @Jeto i believe i said in my original post other issues had been addressed
