20th July - just to note opening glory keys/chests - Got the shut down again (Black Screen) - not sure if this helps
Any Nintendo Users keep getting this BS?
‘The software was closed because an error occurred.’ (Black screen).
Keeps happening (screams).. I do have 2 Switches BUT always quit the game and close them down. (Basically I have 1 switch at home and 1 I travel with).
This error has only been happening over the last 2-3 months or so.
Happened during Guild Wars last month (so that went as a loss) and has happened again today during Guild Wars!!!.
(Same error generally happens while playing any event).
With this Switch (1 year old) I have actually factory reset it and reinstalled GOW etc incase there were any data missing.
I did submit a ticket recently but didn’t really get a proper response as such regarding this particular error (I did get responses on the other issues of course).
Its getting to the stage where I am seriously considering quitting my switch account - something I definitely don’t want to do due to the time and money invested in this game.
*** Just seen in guild chat, happened with my guild colleague yesterday Flonne, both of us are in Cowboys from Hell if any data can be looked at please.
Playing the game, nothing else ie, matching gems, or casting troops, its happening with a few of our other players, even happens if i leave it on Autoplay Explore 12. (And obviously now 16).
Does this happen reliably enough to capture video of it (in this case externally, e.g. using a phone)?
There is a known issue about (mostly) the game crashing when viewing any Hero’s in-battle card (which unfortunately will require a clientside update to fix – they sent out a mail with +20 Gems to mention it), but in my experience this at least does not interfere with casting spells.
If you are getting this in all different areas of the game
As for your ticket, the CLIFFY error was addressed because we know the cause of it. There wasn’t enough information about this happening to be able to offer any solutions, as you mentioned, this happens across various game modes.
What model switch is it? And what version of software is it running?
I have the original Nintendo Switch and The Nintendo Switch Lite. Software version 9.3.0.000
The 3 photos attached, the score of 4/0 is where all 4 separate players from our guild have had the same issue this is why I have posted here to see if any other switch users have the same problem. (I was already for purchasing a new switch at one point).
I know in the Nintendo Community we don’t have many switch players left but we certainly dont want to loose more.
And @Jeto i believe i said in my original post other issues had been addressed
And you said this has been happening even before released?
Is it happening randomly during battles, or always on the victory screen? etc. Trying to find if there is anything happening thats consistent to pinpoint the cause
I play on Switch 1 OLED and GoW hasn’t crashed on me in several months, though I do randomly experience full hangs when trying to purchase any Gem-based offer – even ones with no cost (like the weekly free Underspire Lantern). Different issue, it seems.
There is a dev currently investigating this issue and looking into the Switch submitted errors, so from now please Share them if you get the option on the screen to do so
Since Guild Wars weekend has ended, what other game modes are people experiencing this in? There has only been one mention for Explore but all other comments are Guild Wars.
The team has made some progress in investigating this hard crashing, and it appears to be linked to a couple of issues.
Some of which are existing known issues, like looking at hero traits. On other consoles it just crashes out, whereas on Switch you get this error screen.
Hey Jeto Sending you a speedy recovery and hope you feel better soon.
On another note.
Wow!
Not entirely sure what you guys have done but I do want to give some credit (especially as I’ve moaned to you guys a lot recently). So far in the last hour or so NO Crashes, and NO LAG anywhere on Nintendo Switch (tried multiple battles)..
(We’ve had weeks of poor performance and lagging).
Usually Ratio I was playing 3 to 4 battles on mobile to 1 battle on Nintendo - Yes i play 2 accounts crazy I know but its like playing a piano !
So far playing the same team, same event at the moment its pretty much like for like
(Old photo shown for example how I play my accounts ).
Hopefully fingers crossed we can ALL enjoy the game again and I look forward to continuing in NOW supporting the game again.
