[Investigating] New "Frozen Knight" emoji set from Elite campaign rewards is broken

Bug Reports
1

Platform, device version and operating system:
Playstation

Screenshot or image:
Unnecessary. Read below.

What you were expecting to happen, and what actually happened:
Was expecting this new set of emojis to work in chat. However, when I look at the list of emojis for these, it shows as an image of loads of emojis shrunk down into one. When I try to post any of these in chat, it just appears as :frozenknight1:, :frozenknight2: etc.

How often does this happen? When did it begin happening?
Since gaining the set from campaign rewards.

Very low priority bug since I am not really bothered about emojis but the ones which people have paid real money for should work?

2

Hello :slight_smile:

As I am currently unable to reproduce this issue, please send screencaptures of the frozen knight emotes not working correctly in the chat.

Please also send a screencapture for the “image of loads of emojis shrunk down into one”
in the emoji list.

3

Hi. I posted these emojis in PlayStation global chat 1 minute ago. Still not working for me or another player. You can look at the chat log to see.

4

Hello,

Please uninstall and reinstall Gems of War to fix your emoji ssue.

When I took a look at it, the emojis were working correctly and it seems like these assets in particular did not install correctly.

5

Screenshot 2024-07-02 21.30.54

Same issue with Magical Tree Set from Raid Boss this week.

Have uninstalled and reinstalled game.

6

Hello :slight_smile:

In this case, please navigate to the Settings > Graphics Tab > Scroll down to “Download All Assets” and please select the button and let me know how you go :slight_smile:

7

I am on PlayStation. This isn’t an option for me. Only PC/mobile I believe.

8

Hello :slight_smile:

Please contact Support via Ticket to help you further on this issue.

I believe it will be more beneficial to investigate your account there, and also to protect your own security/privacy should the development team need further details on this particular emote issue.