Platform, device version and operating system:
Xbox Series X
What you were expecting to happen, and what actually happened:
Entering the Troops menu directly after completing a Pet Rescue occasionally crashes the game.
How often does this happen? When did it begin happening?
I’ve only had it happen right after completing a Pet Rescue, when entering the Troops menu. I normally do so in order to trade surplus copies of the pet for pet food. Once in a while, the Troops menu doesn’t load, and the game crashes to Xbox Home. It doesn’t usually crash, but it has several times for me now.
Steps to make it happen again
Complete a Pet Rescue. Go to Troops. It only crashes occasionally.
It should record the past 30 seconds of gameplay, no matter what - you would need to download the clip on via your profile from their website, then upload here
I’ll try it if it crashes again. I don’t think there was anything unusual about the pet rescue though.
I just checked, the option on Xbox to record what just happened requires you to be in a game. It’s not available after a crash. It’s a pretty rare crash, I’ve had it happen just a few times in a couple of weeks, and my guild gets a lot of pet rescues.
It was right after completing a Pet Rescue for Huanglong’s Foal.
As I said before, it’s not possible to capture a clip after a crash. There was nothing special to see anyway. Trying to enter the Troops menu causes the game to pause for a moment, than crash to dashboard with no error message.
I suspect the Pet Rescue has nothing to do with it. We get Pet rescues frequently in my guild, and after doing them I always go to the Troops menu to trade excess copies of the pet for food. Since Pet rescues are the most common reason for me visiting the Troops menu, it’s probably just a coincidence it crashes then.
I had been playing for several hours when it crashed. I suspect entering the Troops menu after a long play session is the cause of the crash rather than the Pet Rescue.
Not sure if this is related, but I’m on the Switch and after we got our update, changes made to my Troops, Pets, and Classes would sometimes not show as updated… or would take multiple tries to update.
For example:
One, I fully leveled and Traited a Troop and when I was returned to the Collection screen, it showed the Troop as being upgradeable still.
Going back and forth between viewing the Troop (fully upgraded) and viewing the Collection (not upgraded at all) continued to show the error and I had to fully close my Collection and reopen it to see the changes.
Two, on a Pet (and a different Troop, and to redeem the yellow for Goat Horns in Pan’s Vale), the button showed that I had clicked it because it was greyed out… but nothing happened.
Exiting either the Pet screen or the event screen did nothing to update the status. In this case, because I was concerned that something else besides a potential visual glitch had happened, I closed my game and reopened it… and saw that they had correctly updated.
Three, changes to my Class traits apparently did NOT save (after a lag in server response) after showing as updated. But when I went back to see, it had not updated. I had to resubmit my changes.
Four, a guildie of mine tried and failed to redeem their icons. Button was clicked and it seemed to go through, but after at least three minutes of spinning with no error screen, the redemption actually did not take and had to be resubmitted.
And finally, I’ve also experienced a LOT of ‘destination’ errors and yes, my internet is fine and my Switch is fine.