Platform, device version and operating system:
Steam, Android, iPad
Screenshot or image:
What you were expecting to happen, and what actually happened:
Rune Set 5 should have been available for 50 Gems more than 6 months ago. Same goes for the Fire Rift crest portrait. Other emoji sets have also failed to become Gem-buyable, but I won’t try figure out which ones – that would be your job. 
Rune Set 5 and Wild Plains Set 2 have been like that for close to a year if not more.
A couple have now been unlocked that were previously locked, but the Fire Rift crest portrait is still locked.
Furthermore, I get a lot of the cosmetics from rewards in an active guild, so I don’t know what’s locked and unlocked for purchase.
I would say that the devs should have a list of release dates for every single item in the game (which would be lovely to share with us, since the timeline disappeared from gowdb.com – now fully defunct). That would allow them to know when cosmetics (and troops) should have unlocked, and which failed to. Sadly, I suspect that’s too much to ask (small, independent dev studio tend to focus on simply getting things out there rather than tracking).
