[investigating] Can't purchase last reward in Guild Wars

Platform, device version and operating system:XBOX

I bought the guild wars pass. Was able to get in today and claim my rewards for the last day but still was not able to buy (for 20 gems) the last 10 King Mikhail shiny tokens. System wouldn’t let me do it after my Sunday fights either.**

@Etiger after the event ends, as in the attack phase, you can’t purchase those tiers of offers.
So, without knowing the exact time you tried to purchase them after your Sunday fights, it’s hard to know if you missed the cut off or there was an issue.

I purchased the pass on Friday. I did not win enough battles to get all of the rewards that are part of the pass so I tried to purchase the last 10 shiny tokens on Sunday (it was showing the 20 gems) but it wouldn’t do anything when I clicked on it. So then I went back in on Monday but as you know there was an issue where you couldn’t get in. So then I went on Tuesday and the 20 gem offer for the tokens is gone. The only reason I bought the pass was for the shiny. Can you not mail them to me?

I’m following up with the team to see what we can do.

If you have any issues like this in future, please reach out in a support ticket, with your invite code and any screenshots are helpful.