Ok, totally understood now, thanks for taking the time to explain to me AGAIN (I know you’re fed up with repeating yourselves).
I know Icy just commented my posts are too long sometimes but I guess I want to summarise, so feel free to skip the next bit, you’re not missing much:
Me being verbose
For me, at the time, I felt like spacing out the Vault Events more to avoid one in early January was a good idea as we had Kingdom Pass, Legends Reborn, a game update and a Vault weekend scheduled AND half the team was on holidays that week, the team were on the same page about that so we just moved it. It just felt like the perfect concoction of - if something is going to go wrong it will blow up this particular week because that’s Murphy’s Law - so let’s just not create the perfect storm and move something. The Vault event was the easiest thing we could move.
The gap between Vault Events seemed like the lesser evil but in retrospect we should’ve known how not having a Vault Event in January would be more problematic for the community (we knew it would be problematic, I think I had my holiday rose tinted glasses on though about how strongly everyone would feel about it). I think we should have tried harder to postpone the Vault or run it sooner so we could avoid that perfect storm week as well as still have the event.
I think also, because we never announced the Vault Event would be every 6 weeks until recently we just felt we could be much more flexible with the timing.
Meanwhile, everyone has grown used to the unannounced 6 week schedule, so reasonably there is now an expectation the 6 week schedule will be followed.
So that warrants more communication when we plan to deviate from the schedule - and in future we’ll try to do better at that.
TLDR; I see it from both sides now, I feel like I am clear about what the core issues are and misteps that were made and I feel equipped to handle this better in future - I am sorry that I didn’t do a good job of communicating at the start and during these issues, I will do my best to improve on that.
We’re also still very sorry about the ban issue that happened and the Vault Event scheduling.