How do I restore my account? I tried to link my game to my mobile device and now I am back to level 1. 
You can only link your account to your mobile device if it originated from PC. If it’s PSN, XBox Live or Nintendo, it can’t be done.
When I log into my PC account, I’m back to beginning level. Help please! I don’t want to lose 5 years of game play.
Did you register your account with an email address? It’s the sure fire way to recover your old account.
Yes, it asks for the email and a password. I forgot the password. When I click on reset password, the page does not work. I get an error.
Put in a support ticket.