How to Restore Account

How do I restore my account? I tried to link my game to my mobile device and now I am back to level 1. :frowning:

You can only link your account to your mobile device if it originated from PC. If it’s PSN, XBox Live or Nintendo, it can’t be done.

When I log into my PC account, I’m back to beginning level. Help please! I don’t want to lose 5 years of game play.

Did you register your account with an email address? It’s the sure fire way to recover your old account.

Yes, it asks for the email and a password. I forgot the password. When I click on reset password, the page does not work. I get an error.

Put in a support ticket.