Hello Update not working

Trying to update gems of War on play store and it keeps going back to the start of update any help would be much appreciated anyone else having this problem on mobile

hello @Kaosdemon if your game is starting from the beginning and you need to be able to recover your account please go here

If this isn’t your issue please reach out to support here so we can help you further.

Hi I don’t know how to say it but it is not working again it says that there is a new version and I have to restart the game I try to update it via the play store but it keeps going back to the start of update