What you were expecting to happen, and what actually happened?
What are the steps to make it happen again?
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
Make sure you also submit a ticket to support here https://gemsofwar.zendesk.com/hc/en-us It’s likely something only they can help with.
I did just waiting on them to respond
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@Lila36 the email I just got was a copy of the one I got yesterday. I follow what it had said then this morning when I tried to get on to play it pop up that error thing. Please help. Thank you