Guild wars not working correctly

What you were expecting to happen, and what actually happened?
Win all 5 matches and it give you 3 and 2 and lower points. And today someone won the 1st battle. Got 0 points and had to fight the battle over…xbox 1.
What are the steps to make it happen again?

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

Because you said xbox, I moved your thread over to that support forum.